Welcome to Farm to You — and congratulations on receiving your first order 🎉
This guide shows you where to find your order and how to move it smoothly through fulfillment.
Step 1: Log in to Your Producer Dashboard
Log in to your Farm to You Producer account.
From the left-hand menu, go to: Orders → Confirmed
This is where all paid and confirmed orders appear.
Step 2: Find and Open the Order
From your Producer Dashboard, go to Orders → Confirmed.
This page shows all paid and confirmed orders and acts as a quick reference before you open an order.
What You’ll See in the Order List
Each row in the order list provides key information at a glance:
Order ID
Used for searching and referencing a specific order.Customer Info
Displays the customer’s name and phone number so you can quickly identify who the order is for.Amount & Status
Shows the total order amount and confirms whether the order is paid and how it was paid (for example, Stripe).Action
Click the Order ID to open the full Order Details page and manage fulfillment.
Once you’re ready to review or fulfill an order, click the Order ID (for example: #100023) to open it.
Step 3: Review the Items Ordered
In the center of the page, review the products included in the order:
Product name
Quantity
Unit price
Total price per item
Below the item list, you will see:
Item subtotal
Delivery fee (if applicable)
Order total
Use this section to confirm exactly what needs to be prepared.
Step 4: Check Customer and Delivery Details
On the right-hand side of the order page, you will find:
Customer Information
Customer name
Email address
Phone number
Chat button (to contact the customer directly)
Delivery Details
Shipping address and contact number, or
Pickup instructions (if the order is for pickup)
If the order is being shipped, use this address when preparing the package. If it is for pickup, follow the pickup instructions provided.
Step 5: Prepare the Order
Once you have reviewed the order details:
Prepare the items for shipment, or
Set the order aside for customer pickup
Make sure quantities and items match the order before moving to the next step.
Step 6: Update the Order Status
On the right-hand panel, use the Change Order Status dropdown to move the order forward (for example: Packaging, Out for Delivery, or Delivered — depending on your workflow).
Keeping the order status updated:
Notifies the customer
Keeps your orders organized
Helps ensure timely fulfillment
Helpful Tools on the Order Page
At the top of the order page, you may also see options to:
Print Invoice - useful for packing slips or records
Show locations on map - helpful for delivery planning
What the Customer Sees
When you update the order status or communicate through the order chat, the customer receives updates about their order and next steps.
Customers may reach out using chat if they have questions about pickup timing or delivery details.
How to Communicate Pickup or Shipping Details to Customers
Public (visible to all customers)
Product descriptions
Announcements
Custom pages on your producer profile
Private (per order)
Order chat (recommended for pickup coordination or sharing tracking numbers)
Hybrid
General pickup instructions on product pages
Order-specific details shared via order chat
Need Help?
If you have questions or need help fulfilling your order:
Use the Chat button on the order page
Reply to the support email you received
Reach out to the Farm to You team anytime
We’re here to help make your first order — and every order after — go smoothly.