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Managing Your Business

Helpful information to help manage you Producer Portal.
By Eaymon Latif
• 14 articles

FarmToYou FAQ: For Wholesale Buyers

What is FarmToYou? A year-round online farmers' market — one place to find and buy directly from real farms and food producers across the country. Restaurants, retailers, grocers, distributors, and institutions all source here, connecting straight to the producer with no middleman. Why buy direct from farms? Because your customers demand it — and it improves your bottom line. It's easy to buy from distributors, but prices keep rising for buyers while less reaches the farms. Buying direct closes that gap: better value for you, more of the dollar to the farm, and a direct-from-the-farm story your customers actually want. There's a growing movement to buy more direct and regionally when harvests are in season — this is how you join it. Is FarmToYou a CSA or a food hub? No. We don't aggregate, warehouse, or resell product. FarmToYou connects you directly with farms and food producers themselves — like an online farmers' market — so you see exactly who you're buying from and buy on terms you set together. How much does it cost to buy here? Free to join, free to browse, free to source. No subscription, no catch. Sign up and start connecting with farms and food producers today. Sourcing made easy How do I find what I need? FarmToYou makes it easy to be farm-to-table, whether you're a restaurant, a retailer, or making value-added products. You can source in three ways — whichever suits you: - Submit an RFP — post a sourcing request (product, volume, timing) and every relevant producer sees it and can respond. - Discover farms — browse producers and reach out directly to the ones you want to work with. - Send us your list — email your ingredient list to [email protected] and we'll help you find the farms to fill it. Need help procuring, but short on time? We've got you. Our support services can help you source what you need — so even if you don't have the time or resources to hunt down farms and food producers yourself, you can still put direct-from-the-farm ingredients in front of your customers. You know buying direct helps you sell; let us help you get there. Why use FarmToYou instead of searching on my own? Because finding real farms on your own is hard. Search and you'll usually hit grocery chains, or a broad directory with no clear way to actually reach the farm. FarmToYou centralizes the search and the communication in one current, reachable marketplace — so you connect with real farms and food producers and buy direct, without the hunt. Can I plan ahead for the season? Yes. Our B2B system [Verify: confirm this is the correct current name for the tool.] lets you coordinate planning and harvest contracts with producers in real time, so you can lock in supply for the year and producers can plan their harvest. Stability for both sides. Who can I buy from? Farms and food producers of every size, nationwide. You see exactly who you're buying from and why it matters — the story behind the product comes with it. How does shipping and delivery work? You and the producer decide what works best for your arrangement — whether it's one-time or recurring. Options include the producer's own negotiated rates, arranged pickup, or parcel shipping through integrated tools. For freight, the producer can request competitive freight quotes from FarmToYou's freight partners through our help desk, typically returned within 24–48 hours. Can institutions and agencies buy here? Yes. We work with federal, state, and local agencies, nonprofits, associations, universities, and other institutional buyers. Can I talk to a real person? Yes. Reach the FarmToYou team by chat or email at [email protected], and we'll help you get started sourcing. For questions about a specific farm's products, head to that farm's page and use its "Chat with the Producer" button.

Last updated on Sep 08, 2026

FarmToYou FAQ: For Consumers

What is FarmToYou? FarmToYou is a year-round online farmers' market — an online marketplace where independent farms and food producers each have their own shop and story. Discover local farms and buy direct from them: no unnecessary middlemen — just a direct connection between you and the people who grow your food. Why does this matter? What's the movement? There's a growing movement to buy more of our food direct from farms and food producers — and it's powerful. Imagine if more people bought even a small portion of their groceries direct from farms — it could help strengthen the local food system and keep more food dollars in local communities, and build real relationships between people and the growers behind their food. Every direct purchase keeps more of the dollar with the farm. Be part of it — help us support farms and food producers. Does it cost anything to join? No. It's free to sign up and explore. You just pay for what you buy from farms and food producers. Discover & buy Is FarmToYou a CSA or a food hub? We're a marketplace that connects you directly with farms and food producers, rather than purchasing and reselling products ourselves — you're browsing and connecting directly with them. Some offer subscription boxes or recurring deliveries; others sell one item at a time. You simply choose what you want and buy direct, based on the options each one sets up. (We also work alongside food hubs, CSAs, and farmers markets.) How do I find farms to buy from? Finding local farms online one at a time can be difficult, and often all you'll find is a grocery chain. FarmToYou brings farms and food producers together in one place, and we're adding new ones all the time. Here's how to explore: - Browse the marketplace and explore map to find producers near you and beyond - Read producer stories to learn who they are and how they grow - Discover events, experiences, and seasonal offerings - Follow the farms you love and come back for more Why buy farm-direct? Because it supports the farmers and food producers who grow and make your food, keeps more of your money with local farms, and connects you to fresher food with a real story behind it. When you buy direct, you know exactly who grew it and why it matters. What can I buy? Fresh products directly from farms and food producers, plus experiences and events some host — and subscription boxes or recurring deliveries where offered. Our selection continues to grow as more farms and food producers join FarmToYou. How do I get what I buy — pickup or delivery? It depends on the farm, and you'll see the options at checkout. Depending on the farm, you may be able to choose pickup at a farm stand or market, local delivery, or direct shipping. How do I pay, and is it secure? Payments are processed securely, and funds are sent to the farm according to its payment schedule. Simple and safe. How do I ask a farm a question? Have a question for a farmer? Go to that farm's page and click the "Chat with the Producer " button to reach them directly. For questions about FarmToYou itself, use the chat box on our site.

Last updated on Sep 08, 2026

FarmToYou FAQ: For Producers (Farms & Sellers)

What is FarmToYou? FarmToYou is built by farmers, for farmers. We're a place where independent farms and food producers can tell their story and sell their harvest directly — without middlemen — so more of the food dollar lands in the farmer's pocket. FarmToYou is where independent farms and food producers can be found by the people and businesses who want to know where their food comes from, know their farmers, and buy direct. And it's more than a listing: the platform is your storefront and website, your customer relationships, and your back office all in one place. Here's the part that sets us apart: FarmToYou doesn't just give your farm a website — it automatically places you in a marketplace alongside other farms and food producers, so the buyers and consumers who want to buy direct can actually find you. What we don't do matters too: we don't aggregate, warehouse, ship, or take possession of your money or your goods. We give you the infrastructure to run your own direct sales and stay out of the middle. Is FarmToYou a CSA or a food hub? Think of us as an online farmers' market. Your farm's website and story sit right alongside other farms and food producers — represented together, but every farm remains fully independent. You keep control of your brand, pricing, customers, and cash, and when you sell, the money goes straight to your account on the terms you set. We'd also love to work with CSAs, food hubs, and farmers markets — giving them similar tools to source from and promote local farms and food producers. We're not here to replace how you already sell; we're here to help you be found and sell direct. What does it cost? It's free to join and free to self-manage. No setup fees and no cancellation fees. We charge a flat 3% platform fee per transaction — the same rate for direct-to-consumer sales, experiences, and wholesale. You only pay when you make a sale. Reduced rates and subscription plans can be arranged for high-volume sellers, and transaction fees are billed weekly on any balance over $5.Learn more... Being found & telling your story Will buyers actually find me? Do I need my own website? This is the heart of what FarmToYou does. A farm can build its own website and still be invisible — and the directories that do exist (often Dept. of Agriculture lists) are frequently out of date or don't actually connect you to the farm. Search for a local farm, and you'll mostly find grocery chains or broad directories with no clear way to reach anyone. FarmToYou fixes that by putting farms and food producers where buyers are already looking — in one living marketplace that's current and easy to reach, not a dead listing. And buyers come here on purpose: we give them centralized tools to find real farms and buy direct, so they shop FarmToYou with intention. Instead of every farm fighting to be found alone, we centralize the search — so a restaurant, a value-added producer, or a shopper looking to buy direct actually finds you. And no, you don't need your own website — this can be it. It's your choice: keep the site you have, or use FarmToYou as your storefront and save those costs. Either way you get a storefront, your story, events, social tools, product listings, and a direct line to buyers, all in one place. How does FarmToYou help me tell my story and build my brand? Your storefront is built to showcase who you are, not just what you sell — producer landing pages, storytelling tools, events, and social features let you share your story and build real relationships with buyers. You also benefit from FarmToYou's shared marketing: digital reach across Google, TikTok, Instagram, Facebook, Pinterest, and YouTube; producer and product features across email and social; PR and media outreach; presence at markets, expos, and events; and partnerships with universities, food-systems groups, and creators. Early adopters get priority visibility. Learn more... Money, time & support FarmToYou is not a payment gateway or intermediary holding your money for 45–60 days. Payments go directly to your own account through your Stripe or Square account (or your preferred method for wholesale invoices). You set the terms that work for you and your customers. (Stripe and Square are free to set up, with no monthly fee and standard per-transaction processing rates.) Learn more about Stripe vs. Square... Can I offer subscriptions or recurring orders? Yes. FarmToYou supports subscription options and recurring billing, so you can offer things like subscription boxes, standing wholesale orders, or regular deliveries — and turn one-time buyers into repeat buyers. Why should I trust FarmToYou? FarmToYou was built with producers, by a producer. We designed the platform by listening to early producers about what they actually needed, and that's still our mission. Our pricing reflects our commitment: we only make money when you make money. No required startup fees, no cancellation fees, and you always keep control of your brand, products, pricing, customers, and payments. Will FarmToYou save me time? That's a primary goal. The Producer Portal lets you manage products, orders, storytelling, wholesale sourcing, promotions, and communications in one place — so you spend less time juggling outreach and follow-ups and more time producing. What comes with the free Producer Portal? - Your own storefront/website and product listings - Direct-to-consumer sales and experiences - Wholesale (B2B) orders and invoicing - Subscriptions and recurring orders - Order management and communications - Events, promotions, and storytelling tools - Analytics and reporting Setup help and training are also free — with real people on the helpdesk. Can I get help setting up? I'm not tech-savvy. Yes. Basic setup support and training are free. If you'd like us to take more off your plate, our optional Services run on a flexible, points-based model — you choose a monthly retainer level (or buy a bundle of points for a one-off project), and points go toward product listings, custom shop pages, wholesale support, content, promotions, pricing and profitability analysis, and other administrative help whenever you need it. Retainers are available in three tiers ($16–$20 per point) and can be adjusted, paused, or cancelled at any time. Unused points roll forward up to 6 months. Selling, shipping & growing How does FarmToYou help me grow wholesale? FarmToYou is a place wholesale buyers come specifically to buy direct — restaurants, retailers, and institutions use our centralized tools to find real farms and food producers. They can submit sourcing requests ("RFPs"), which relevant producers respond to directly, reach you through the "contact the producer" option on your page, or send us an ingredient list so we can connect them with farms and food producers like yours. Our B2B system also lets buyers coordinate planning and harvest contracts in real time — bringing planning stability to both sides. How does shipping work? You've got flexibility. You can: - Use your own negotiated rates if you already have them. - Arrange pickup — for example, at a farmers market or your farmstand. - Use Shippo for parcel shipping, integrated automatically and available to every producer anytime. Shippo is a multi-carrier shipping platform (similar to Shopify Shipping, ShipStation, Pirate Ship, or EasyPost). You choose which carriers and shipping options you want to offer; at checkout, your customer picks the option they prefer from the ones you've selected. For wholesale freight, just submit an inquiry through our help desk chat and FarmToYou will obtain competitive freight quotes for you within 24–48 hours. You and the buyer can work out which arrangement works best — one-time, recurring, or otherwise. Do I have to stop using my existing sales channels? No — that's your choice. Keep your existing clients and channels and add FarmToYou to streamline communication and reach new buyers. Because FarmToYou can act as your website, many farms find they can consolidate here and save on the cost of running a separate site. How big does my operation need to be? Any size. From very small producers to large operations, everyone is welcome. And if demand outpaces your supply, we offer guidance to help you scale. What if I don't see something I need in my operation? Reach out. Maybe it's a product category, maybe it's a feature or a way of selling you rely on — if there's something in your current operation you don't see obviously in FarmToYou, let us know. We're here to listen and we're committed to making improvements for our farms and food producers. What region does FarmToYou serve? FarmToYou is a national platform serving farms, food producers, and buyers across the United States. Can I talk to a real person? Yes. Use the chat box in the lower-right corner of the FarmToYou website if you have any questions about the platform, and we can set up a call when it helps. ​

Last updated on Sep 08, 2026

How to Use Tags

Video Tutorial [click here] Prefer a quick walkthrough? Follow the steps below. Types of Tags We recommend using tags consistently so records can be easily searched and grouped. then you can also filter it out the records you wants to see. Company Tags Used to categorize organizations. Examples: - Producer - Wholesale Buyer - Retailer - Distributor - Partner Use when: You want to identify the type of organization or business relationship. Contact Tags Used to categorize individual people. Examples: - Decision Maker - Buyer - Owner - Workshop Attendee - Active Customer Use when: You want to identify a person's role or relationship to your organization. Location or Region Tags Used to group records by geography. Examples: - Washington - Idaho - Spokane - Pacific Northwest Use when: You need to filter contacts or companies by location. Recommended Tagging Practices ✅ Use tags that describe the company type, contact role, or location. ✅ Keep tag names simple and consistent. ✅ Check for existing tags before creating new ones to avoid duplicates. Add a Tag to a Record Step 1: Open a Company or Contact Locate and open the company or contact you would like to update. Step 2: Find the Tags Field Scroll to the Tags section on the record. Step 3: Add a Tag Click inside the Tags field and select an existing tag, or type to search for one. Step 4: Save Your Changes Confirm the tag appears on the record and save if needed. Creating a New Tag If the tag you need does not already exist: 1. Navigate to the Tags section. 2. Click Add New Tag. 3. Enter a clear and descriptive tag name. 4. Save the tag. Before creating a new tag, check whether a similar tag already exists to keep tagging consistent across the CRM.

Last updated on Sep 08, 2026

How to Generate Invoices & Collect Payments

(POS & B2B Sourcing Orders) 🎯 Purpose Whether an order is placed online , manually created via POS , or generated from a B2B sourcing request , you can invoice, accept payment, and track fulfillment — all inside your Farm To You producer dashboard. This ensures every order is billable, recorded, and easy to manage , even for cash or offline transactions. 🔁 Workflow Overview Step| Action ---|--- 🛒 1| Create Order (via POS or from B2B Sourcing Request) 📄 2| Invoice is Generated & available for download 💳 3| Customer Pays via Card or Offline ✅ 4| (If manual payment) Mark as Paid 🚚 5| Fulfill & Track Order Status 👀 Once created, all orders appear in the buyer’s dashboard with Pay by Card or Offline options — regardless of whether it's a POS or B2B order. 🛒 Method 1: Create & Invoice an Order Using POS 1️⃣ Access the POS Panel ● Go to POS 2️⃣ Add Products to Cart ● Browse or search for a product ● Click on product → Set Quantity → Add to Cart ​ ​ 3️⃣ Assign or Create Customer ● Select a customer from the dropdown ● OR click Create New Customer to add one manually ​ ​ 4️⃣ Apply Optional Discounts (If Needed) ● Apply product discount , extra fee adjustment , or coupon code ​ ​ 5️⃣ Save as Pending / Unpaid Order ● Check ✅ Pending Order ● Set Payment Amount = $0.00 ● Click Place Order ​ ✅ The order now appears in Orders with status Pending / Unpaid. ● This instantly creates an order with Pay Now options visible to the buyer. 📎 Download & Send Invoice 1. Go toOrders 2. Find the Pending / Unpaid order 3. Click the Download Invoice icon ​ 📨 Send this PDF invoice manually via email, WhatsApp, SMS, or message. 🏷 Method 2: Generate Invoice from B2B Sourcing (Wholesale RFQ) This applies when a buyer submits a wholesale request (RFQ) and you respond with a quote that gets approved. 1️⃣ Go to B2B Sourcing → My Responses 2️⃣ Click Generate Order ● This instantly creates an order with Pay Now / Offline Payment options visible to the buyer. 🟢 Same payment experience as POS orders — now visible in their Orders tab. 💳 Payment Options (For POS or B2B Orders) Payment Method| Buyer Experience ---|--- 💳 Pay by Card (Online)| Buyer logs in → Clicks Pay Now → Pays securely by credit card → Status auto-updates to Paid 💼 Offline Payment (Cash, EFT, Bank Transfer, Check)| You download invoice → Send to buyer → Once paid offline, click Mark as Paid (Manual) in your dashboard 💡 All orders — whether POS or B2B — show the same payment options in the buyer view. 📦 After Payment: Fulfill & Track Once marked as Paid : ● ✅ Order status updates to Ready for Fulfillment ​ ● 🚚 You can update delivery/shipping stage from dashboard ​ ● 📄 You can print, resend, or download the invoice anytime ​ ● 👁 Both producer and buyer can track progress in Order History ​ ​ 🎯 Best Practices for Producers ✔ Always set unpaid POS orders to $0.00 so they become invoice-based ✔ Download and send invoices quickly for offline buyers ✔ Use Mark as Paid to close out manual/EFT transactions ✔ Keep all orders in dashboard to maintain clean records & financial tracking

Last updated on Sep 08, 2026

How to View and Fulfill Your First Order on Farm to You

Welcome to Farm to You — and congratulations on receiving your first order 🎉 This guide shows you where to find your order and how to move it smoothly through fulfillment. Step 1: Log in to Your Producer Dashboard Log in to your Farm to You Producer account. From the left-hand menu, go to: Orders → Confirmed This is where all paid and confirmed orders appear. Step 2: Find and Open the Order From your Producer Dashboard, go to Orders → Confirmed. This page shows all paid and confirmed orders and acts as a quick reference before you open an order. What You’ll See in the Order List Each row in the order list provides key information at a glance: - Order ID Used for searching and referencing a specific order. - Customer Info Displays the customer’s name and phone number so you can quickly identify who the order is for. - Amount & Status Shows the total order amount and confirms whether the order is paid and how it was paid (for example, Stripe). - Action Click the Order ID to open the full Order Details page and manage fulfillment. Once you’re ready to review or fulfill an order, click the Order ID (for example: #100023) to open it. Step 3: Review the Items Ordered In the center of the page, review the products included in the order: - Product name - Quantity - Unit price - Total price per item Below the item list, you will see: - Item subtotal - Delivery fee (if applicable) - Order total Use this section to confirm exactly what needs to be prepared. Step 4: Check Customer and Delivery Details On the right-hand side of the order page, you will find: Customer Information - Customer name - Email address - Phone number - Chat button (to contact the customer directly) Delivery Details - Shipping address and contact number, or - Pickup instructions (if the order is for pickup) If the order is being shipped, use this address when preparing the package. If it is for pickup, follow the pickup instructions provided. Step 5: Prepare the Order Once you have reviewed the order details: - Prepare the items for shipment, or - Set the order aside for customer pickup Make sure quantities and items match the order before moving to the next step. Step 6: Update the Order Status On the right-hand panel, use the Change Order Status dropdown to move the order forward (for example: Packaging, Out for Delivery, or Delivered — depending on your workflow). Keeping the order status updated: - Notifies the customer - Keeps your orders organized - Helps ensure timely fulfillment Helpful Tools on the Order Page At the top of the order page, you may also see options to: - Print Invoice - useful for packing slips or records - Show locations on map - helpful for delivery planning What the Customer Sees When you update the order status or communicate through the order chat, the customer receives updates about their order and next steps. Customers may reach out using chat if they have questions about pickup timing or delivery details. How to Communicate Pickup or Shipping Details to Customers Public (visible to all customers) - Product descriptions - Announcements - Custom pages on your producer profile Private (per order) - Order chat (recommended for pickup coordination or sharing tracking numbers) Hybrid - General pickup instructions on product pages - Order-specific details shared via order chat Need Help? If you have questions or need help fulfilling your order: - Use the Chat button on the order page - Reply to the support email you received - Reach out to the Farm to You team anytime We’re here to help make your first order — and every order after — go smoothly.

Last updated on Sep 08, 2026

Offer Shipping + Free Farmers Market Pick-up

Do you want to offer your customers the option to have their order shipped or pick it up for free at your Farmer's Market stand or another venue? This guide walks you step-by-step through creating a coupon that removes shipping fees and clearly indicates a Farmers Market pick-up order. Why Use a Coupon for Farmers Market Pick-up? At the moment, the system allows a limited number of shipping profiles. Using a coupon is the most effective way to: - Remove shipping fees for pick-up orders - Clearly signal to producers that the order is for Farmers Market Pick-up - Give customers flexibility to choose shipping or pick-up at checkout Step-by-Step: Creating the Coupon Navigate to Admin Dashboard → Promotion Management → click Coupon. This setup is recommended when only limited shipping profiles are available. Step 1: Coupon Type Click the Coupon Type dropdown and select: Free Delivery This ensures that the delivery or shipping fee is removed when the coupon is applied. Step 2: Coupon Title In the Coupon Title field, enter a clear name such as: - Farmers Market Pick-up - Market Pick-up (Free Delivery) Step 3: Coupon Code Enter a short, simple coupon code in the Coupon Code field. Recommended examples: - MARKETPICKUP - FARMERPICKUP - PICKUPFREE Avoid special characters or confusing letters. Step 4: Customer Use the Customer dropdown to select who can use the coupon: - All customers, or - Specific customers if this coupon should only apply to certain producers or groups. Step 5: Limit In the Limit field, enter how many times a customer can use this coupon. Recommended value: 1 This prevents repeated use of the pickup coupon. Step 6: Minimum Purchase If you require a minimum order value for pickup orders, enter the amount here. If no minimum is required, leave this field blank. Step 7: Start Date Select a Start Date for when the coupon should become active. Example: Use the first day of your Farmers Market or event. Step 8: Expire Date Select an Expire Date for the coupon. This prevents customers from using the coupon after the market or season ends. Step 9: Save the Coupon Click Submit to save and activate the coupon. ​The coupon is now ready to be used during checkout.

Last updated on Sep 08, 2026

Business Setup & Settings

⚙️ Business Settings The Business Settings section allows you to configure your store’s core business information, visibility preferences, and essential profile details. These settings help customers find your shop and ensure your store is properly represented across the FarmToYou platform. 1. General This section contains your main business details. All fields are to help FarmToYou support our Producers and meet the platform's business requirements. Business Category Select the category that best represents your business type. Primary Metric ​Choose the primary metric that aligns with your business scale or activity. Secondary Metric Select an additional metric that further describes your business operations. Visibility Settings Open to Public When enabled, your shop is visible in search results and across the marketplace. Customers can browse your products and place orders. Note: If Open to Public is turned off , your shop will not appear in search results, and customers cannot view your shop or products. Temporary Close When enabled, your shop will appear as Temporarily Closed on the website and app. Customers will not be able to place orders until you re-open your shop. What does it mean when your shop is closed? When your shop is temporarily closed: - Your products are hidden from customers - Your shop page will show a “Temporarily Closed” message - Ordering is disabled until you turn this setting off When should you use Temporary Close? Producers often enable this option when: - They are on vacation - It is the off-season for production - They need time for restocking - They are pausing operations due to weather, staffing, or farm work - They temporarily cannot fulfill orders Save Information After updating, click Save Information to apply changes. Withdrawals Choose how you want to receive payouts from your sales. - Link your bank account or other payout method. - Set your preferred withdrawal schedule. 📌 Make sure the account information you provide is accurate to avoid payout delays. Related Setup (Links Only) These settings are managed separately but are important for completing your store setup: Shipping Setup Configure delivery, pickup, and shipping rules here: ➡️ https://help.farmtoyou.co/en/articles/12306743-shipping-setup-guide Payment Methods (Stripe / Square) Connect your payment provider to accept customer payments: ➡️ https://help.farmtoyou.co/en/articles/12708203-how-to-set-up-your-payment-payment-methods

Last updated on Sep 08, 2026

Create a Product

Step 1: Go to Add New Product 1. From the left menu, click Products → Add New Product. 2. You’ll see two tabs: Basic and Advanced. Step 2: Basic Setup Fill in the basic details of your product. - A) Product Name is the product title or very short description. - B) Description is the section that can be used to add additional details about the product (features, ingredients, benefits). - If you have these details already published somewhere else, example: website, other marketplace, etc... you can copy & paste directly into the description. Most of the formatting will also be kept. General Setup - Category & Subcategory: select the best match to help your products be found by customers. - Product Type the primary purpose is to direct your products to either the general public or to a retail / resell buyer. - Physical - Consumer Product and Produce. Retailers and other wholesale buyers can always purchase directly or inquire about larger volume orders, prices or discounts can be applied when invoicing or by providing a coupon. - Digital - optional for experiences. - Wholesale - should be used when product is strictly for retailers. This is not meant for sale to the general public. - Product SKU : Auto generate or add your own SKU code. A Stock Keeping Unit is a code assigned by a business to a specific product to track, analyze, and manage its inventory. - Unit: Specify measurement you measure your product in (ex: lbs, kg, "pc" pieces, oz, etc...) - Unit Value : is the size of the package or use 1 if it's sold by weight. A Minimum Order Qty is set under pricing. - Search Tags : keywords to improve searchability. 📸 Images: - Upload a Product Thumbnail (1000x1000 px), this is the primary image that showcases what you are selling. - Upload Additional Images allows you to add additional images that allows the buyers to explore more. How to Resize / Edit Image 💲 Pricing: - Unit Price : Enter the selling price. - Minimum Order Qty – Set the minimum quantity customers must buy. An example would be if a Producer sell produce by the pound, and the minimum order is 20lbs or 450lbs. - Current Stock Qty – Enter available stock. Step 3: Advanced Setup Other Pricing - Add Discount (flat $ amount or a percentage %), this will automatically discount your Unit Price ($). * Sales technique to promote items or to help sell products faster. - Tax Amount & Tax Calculation setup can be explored more through this link: How to Modify Taxes Delivery - Select a Delivery Option or use default. Click Change to change Delivery Profile. - Edit will take you to Edit Delivery Profile under Business Settings, see shipping setup Guide to learn more. Warning: you may lose changes you've made if you click Edit. Best practice would be to Save your product changes. Then go to Business Section > Business Settings > Edit Delivery Profile. - Enter product weight & dimensions to calculate shipping. Make sure to include packaging materials and minimum size box to ship item. - If a customer buys more than 1 product, the amount will use the setup for the additional product(s) to auto calculate the shipping costs. - Preview Postage Cost select dropdown and select various major cities across the country to understand how the Delivery setup will impact the price for shipping. Product Variations - Select variations or attributes (e.g., size, flavor, packaging, harvest dates) allowing you to expand details of the product and add additional SKUs to better manage inventory levels and add pricing changes. Product Video - Add a YouTube video link (use embed link, not direct). SEO Section This is pre-populated, but you can also edit / customize. - Meta Title & Description – Helps with search engine ranking. - Meta Image – Upload a thumbnail for SEO sharing. - Choose indexing preferences (Index/No Index). Step 4: Save & Publish - Save – Keeps as draft. - Save and Publish – Makes product live on your store. ✅ Tip: - Always double-check your pricing, stock, and shipping details before publishing. - Save as you go to help not lose any changes in progress.

Last updated on Sep 08, 2026

How to Update Your Overview Page & FAQs

The Shop Settings allows you to update other public information, such as your general information, shop story, shop hours, and FAQs. Finding Shop Settings From the left-hand menu scroll down to the **Business Section > **and, click Shop Settings. General - **Shop Information > **Update your general shop information, including contact information & Business Category. - Imagery for your business such as your Banner & Logo or Main Image are found at bottom. 📘 Learn more: Resizing or Editing Images & Sizes Update Your Shop Story - Click on the Shop Story tab. - Add or edit: - Shop Title (your business name). - Shop Announcement (special messages, market schedules, or updates). - Example: Farmers’ market times and locations. Verify on Your Shop Page - Go to your live Shop Page to confirm changes. - You should see: - Shop Story & Announcements under your profile. - FAQs tab showing your questions and answers. - About Us tab with your detailed description. - Shop Hours displaying your updated business schedule. When adding or editing a FAQ, you’ll see two additional options: - Status (On/Off Slider) – Toggle this to Active (On) if you want the FAQ to appear on your shop page. If turned Off , the FAQ will be hidden from public view but kept in your list for future use. - Ranking – This determines the order in which your FAQs appear on the page. - A lower number (e.g., 1) means it will appear higher on the list. - A higher number pushes it further down the page. 💡 Tip: Use ranking to organize your FAQs logically — for example, general questions first, then product-specific ones. If you want to add extra pages such as About Us , Our History , or Our Team , you can create them through the Custom Pages feature. 👉 See the full guide here: ​**How to Create a Custom Page** This tutorial will walk you through the step-by-step process of creating and publishing a custom page for your shop.

Last updated on Sep 08, 2026

Resizing or Editing Images & Sizes

🖼️ How to Resize an Image for Banners, Thumbnails, and More Sometimes you upload an image for a banner or post—and it doesn’t look right. Maybe it’s not loading , or it shows up cropped oddly or stretched. That’s usually caused by one of two issues: - The file type isn’t supported or too large. - The image size or aspect ratio doesn’t match what the platform expects. Here’s how to fix both using simple Microsoft tools. Step 1: Choosing your Image - If you have an image you want to use, if you notice are trying to use the image it is the wrong file type, size, or just doesn't look right move on to Step 2. - If you only need part of an image or want to grab something from your screen the Snipping Tool is perfect for quickly creating a new, reshaped image, or even capturing the exact part you need for a banner or icon. Expand below for how to use: Open the Snipping Tool (search “Snipping Tool” in your Start Menu). - Click New , then drag your mouse to select the part of the screen you want to capture. - Then select Edit with Paint 🎨 button to finish editing, see Step 2. Step 2: Edit or Resize in Microsoft Paint 🎨 You can open an image in Paint in a few ways: - Snipping Tool →Edit in Paint - Right-click on your image→ Open With → Paint - Or open Paint, then File → Open → [select your image] Once open, you can resize or crop the image to make it fit perfectly. Before getting started, we recommend adding Gridlines to help you resize or crop your image. This adds a visual aid and are only visible in Paint, they do not save on image. Note size details in the bottom. This helps you monitor the ratios and size of your image as you make the adjustments you need or desire. Resizing - Go to Home → Resize - Choose to resize by Percentage or Pixels - Check Maintain aspect ratio to keep proportions balanced (use this for banners, logos, or photos). - Uncheck it only if you intentionally need to stretch or flatten the image (rarely needed). Tip: If your banner requires, for example, 1200x400 pixels , type those values directly into the pixel box(es) - as you change one the other will auto adjust. Cropping This is great for trimming edges or fine-tuning how your image fits within a specific banner or space with a size requirement. - Select the part of the image you want to start by hovering over the small square until you see the arrows. These squares are found in the middle of the sides and on each corner. - Click and Drag for desired look and size. Tip: Monitor the size at the bottom as you make adjustments. And you can always click "Undo" (Ctrl+Z) or Click and Drag back out. 📁 Understanding File Types Before clicking Save As to save your photo - you'll want to choose the right format, which matters just as much as the size. Here’s a quick guide: Use Case| Best Format| Why ---|---|--- Photographs| JPEG (.jpg)| Uses lossy compression to shrink file size while keeping good quality. Ideal for photos or realistic images with gradients. Graphics, illustrations, transparent images| PNG (.png)| Uses lossless compression, keeping sharp edges and text clear. Perfect for banners, buttons, and screenshots. Logos, icons, scalable designs| SVG (.svg)| Vector-based format that can be resized infinitely without losing quality. Best for web logos or app icons. 🧩 Quick Tips ✅ Always keep an original copy of your image before resizing. ✅ Match the aspect ratio of your banner space (e.g., wide for website headers, square for profile images). ✅ Use PNG if you need transparent backgrounds (like logos). ✅ Reduce large photos to under 2 MB for faster loading.

Last updated on Sep 08, 2026